Faq Page
Here are some answers to questions we are often asked.
BILLING
Is your site secure?
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.
My credit card was declined, what can I do?
- In the event that your credit card was declined you will need to contact your financial institution to determine the cause.
- If your BILLING address is not entered correct your credit card will be declined.
What forms of payment do you accept?
- We accept Visa, MasterCard, American Express, JCB and Discover brands.
- We are unable to accept cash, checks or any other form of payment.
SHIPPING
How do you ship?
We ship exclusively via UPS for all orders.
When will my order ship?
- Orders received before 1:30 pm Eastern Standard Time (Monday – Friday) should ship the next day.
- Orders received after 1:30 pm Eastern Standard Time (Monday – Friday) should ship within 2 business days.
- Orders received on Saturday and Sunday will be shipped out on Monday.
How much does shipping cost?
- Shipping charges are non-refundable and calculated at the time of your order.
- The number of pairs in your order and your location will determine the shipping cost.
- We charge actual UPS shipping charges.
International Orders
We are unable to ship international at this time.
